SpinsUp Casino Accepted Deposit But Denied Bonus And Restricted Funds Need help with a complaint? AskGamblers

I am not comfortable being required to wager my own deposit just to withdraw it. I contacted support immediately, and the issue was escalated, however I did not receive any follow-up or update from the promotions team for several days and had to follow up myself. My deposit was accepted, but the bonus was not applied.

But recently I have only won $30 in one roulette spin but after that I have lost most of the time. At the beginning I used to lose a lot then I got lucky a few times with a few dollars that I made into $47 and another time to $59. Regardless of the bonus outcome, I would expect a clear and timely response—especially when my funds are restricted and I am unable to withdraw them without wagering. Support also confirmed that the issue was escalated to the promotions team, so it was not treated as a simple user error. I received the email only a few hours after the promotion started, so this was not an issue of missing a deadline or activation.

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If the deposited amount isn’t much, say between GBP/EUR/USD, I would simply drop the issue and play on without the bonus. The promotion clearly stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies. I got the exact same offer last week from one of their partner casinos and it had a very short window to claim the bonus, like 24h, so perhaps you missed the deadline. If a $30 minimum was required, it would have been clearer and more transparent to state that directly in the promotion rather than accepting deposits that do not qualify. In this case, the promotion stated that any deposit amount qualifies and that there is no minimum deposit, yet after my deposit was accepted, I was told a separate minimum applies.

$100 deposit issue for account verification

In my case, the promotion was still active when I deposited. I’m pretty sure it said ‘deposit ANY amount and get an extra 100’ but there was also a max cash out attached, of only 5x the deposit so I found the offer to be pretty poor for a low deposit actually. In the end, I had to play my games with just the raw cash. It also feels comparable to being unable non gamstop casino to return the item for a refund, and instead only being offered store credit that can only be used under limited conditions and within a set time frame. Although my case is still under review, support has already taken a position that my deposit does not qualify for the bonus.

Actually, I have checked their license and other details, but I still cannot confirm whether they are a scam or legitimate. The name of the casino is “faotex.com” 100% a scam, getting more common with hundreds popping up each month.